Terms of Service

Date of Revision: [02/2025]

Welcome to Vidsoul. This Terms of Service (the “TOS”) regulates the relationship between you and us. It stipulates the terms and conditions under which you can access and utilize the Website and our related services. In the context of this TOS, “you” and “your” signify you as the user of the Website.

Vidsoul is an online video-generation platform that harnesses state-of-the-art artificial intelligence algorithms to produce unique video content (“Services”). Some segments of the Services provided by the Website might require you to create a user account.

To commence, you are required to input text that details the video concept you have in mind. Additionally, you can select or upload relevant elements such as character traits, scene particulars, etc. Subsequently, our AI algorithms will generate a video in accordance with your specifications.

By accessing and using the Website, you consent to be bound by this TOS. You understand and agree that we will consider your engagement with the Website as acceptance of both the TOS and our Privacy Policy. If you do not concur with this TOS, refrain from further using our Website, as you will be unable to access any part of our Services.

1. Account

1.1 Account Login and Security

Certain aspects of the Services offered by the Website may necessitate that you create a user account, along with a user email, user ID, and password (collectively known as the “Protected Areas”). When accessing these Protected Areas, you agree to utilize only your registered user account, ID, and password.

You have the following login options:

  • Sign in via your email.
  • Log in using third-party accounts like Google.

You hereby affirm and guarantee that all information you submit during user account creation is true and precise, and that you possess the full authority to submit such information.

You agree to update, as and when necessary, any information associated with your user account or user ID (including but not restricted to your email, payment details for subscriptions, or other supplementary information) to ensure its timeliness, accuracy, and correctness at all times. You are responsible for safeguarding the confidentiality of your user ID and password and must not share or disclose them to any third party. You acknowledge that you are fully accountable for all activities transpiring under your user account and user ID. Your user account and user ID are non-transferable. You are prohibited from selling, lending, or otherwise sharing them with others.

Any breach of these Terms of Service, including but not limited to failure to maintain up-to-date and accurate user account information, may result in your user account being in an unsatisfactory state. We reserve the right to cancel your user account at our sole discretion.

Moreover, we have the right to terminate or restrict your user account and user ID, or revoke your access to the Website or our Services at any time if we suspect that you have violated the TOS or our Privacy Policy. You agree that we will not be liable to you or any third party for, among other things, any denial of Website access, alterations in third-party service costs or fees, or any suspension or termination of your user account and user ID.

1.2 Subscription Details

We reserve the right, at our sole discretion, to offer certain Services that are accessible only to paid subscribers. The subscription will commence upon the initial payment, and the payment should be made in line with the fee terms presented on the Website at the time of purchase. You are responsible for paying all fees, charges, and applicable taxes related to the transaction.

  • If you do not wish to renew your subscription, you can access the account menu on the Website to cancel it yourself. If the cancellation option is not available in the account menu, it means that your account does not have the auto-renewal feature enabled, and there is no need to cancel.
  • Since a generated video is a personalized product that consumes substantial computational resources such as electricity, GPU, and server capacity, refunds are only available if you have not generated any videos. If you generate at least one video and then request a refund, a dispute will be initiated. After the dispute, you will be permanently blocked from our website, including both free and premium services. If you merely want to test the service, use the free version.
  • Only regular-priced subscription items are eligible for refund. Unfortunately, sale-priced subscriptions, official rewards, and used credits cannot be refunded.
  • In the event of late or missing refunds (if applicable): First, check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially processed. Next, contact your bank, as there is typically a processing time before a refund is reflected. If you have completed all these steps and still have not received your refund, please contact us at [email protected].

Please note that if you subscribe to the Services from a platform not indicated or recognized by us, we are not responsible for any costs or liabilities stemming from your actions.

2. Legal Capacity

You understand and warrant that:

  • If you are entering into this TOS on behalf of another person, you are fully and duly authorized by that person to enter into this TOS, which will be binding on both you and that person (and “You” in this TOS refers to both).
  • You have reached the legal age in your jurisdiction of domicile to enter into a binding contract with us.
  • If you are under the legal age in your jurisdiction of domicile, you must access or use our Services under the supervision of your parent(s) or legal guardian, who agrees to be bound by these Terms and subject to local laws and regulations.
  • You are not prohibited from subscribing to, using, or accessing the Website under the laws of the Hong Kong Special Administrative Region (HKSAR) or other applicable jurisdictions.

3. Intellectual Property

The intellectual property rights in the Website and its embedded materials (including but not limited to technology, systems, files, documents, text, images, videos, audio, and software, either individually or in combination) are either owned by us or licensed to us. You may access Vidsoul on your device to view, use, and interact with the platform for your personal use only.

This constitutes the grant of a license, not a transfer of title. This license will automatically terminate if you violate any of these restrictions or the Terms of Service, and we may terminate it at any time.

4. Your Content

You retain the intellectual property ownership rights over the content you submit to us. We will never claim ownership of your content, but we do need a license from you to use it.

When you use Vidsoul or its associated Services to upload, share, or otherwise transmit content protected by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner consistent with our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial activity or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner consistent with your privacy preferences and our Privacy Policy.

5. Restrictions of Conduct and Content

5.1 Website Usage Restrictions

When accessing and using the Website, you agree to abide by the following rules, restrictions, and limitations:

  • You will not modify, translate, adapt, or reformat the Website's code or structure.
  • You will not decrypt, decompile, disassemble, reverse-engineer, or otherwise attempt to discover the source code or structure of the software or materials comprising the Website (except where permitted by applicable local law despite these restrictions, and only if such activities are disclosed to us in writing in advance).
  • You will not interfere with or bypass any security feature of the Website or any feature that restricts or enforces limitations on the use of the Website.
  • You will not use the Website to gain unauthorized access to our or any third-party's data, systems, or networks.
  • You will not use the Website in any way that could damage, disable, overload, impair, or otherwise interfere with or disrupt our systems and networks, or other users' use of the Website.
  • You will not use the Website in any manner that, in our sole judgment, may expose us and others to liability or damages.
  • You will not remove, change, or obscure any copyright, trademark notice, trademark, hyperlink, or other proprietary rights notices in the Website.
  • You will comply with all applicable laws when accessing and using the Website, including the laws of your country or region if you are located outside the Hong Kong Special Administrative Region (HKSAR).

5.2 Content Transmission Restrictions

You shall not upload, share, or otherwise transmit any content (including text, images, videos, etc.) through the Services that:

  • is illegal, harmful, libelous, defamatory, obscene, abusive, racially or ethnically offensive, pornographic, indecent, lewd, harassing, threatening, invasive of personal privacy or publicity rights, misleading, incendiary, or otherwise objectionable.
  • would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law.
  • may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any third party.
  • contains any unsolicited promotions, political campaigning, advertising, or solicitations.
  • contains any private or personal information of a third party without their consent.
  • may harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise.
  • contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content designed to interrupt, destroy, or limit the functionality of the Website.
  • contains any information or content that you do not have the right to disclose under any law or under contractual or fiduciary relationships (e.g., inside information, confidential information received in the context of employment or a non-disclosure agreement).
  • is, in our sole judgment, objectionable or restricts or inhibits any other person from using or enjoying our Services, or may expose us or others to any harm or liability.

We reserve the right, but are not obligated, to reject and/or remove any user-generated content that we believe, in our sole discretion, violates these provisions. If you notice any violation of these Terms, please contact us at [email protected] or report it directly on the Website.

5.3 Third-Party Content Usage Restrictions

Unless otherwise agreed, any videos, texts, and other content created by others that you view, share, save, use, or forward on this Website should not be used for commercial purposes. If the rights holder prohibits further forwarding, you shall not forward such content.

6. Claims of Infringement

6.1 Copyright Infringement Claims

If you believe in good faith that materials transmitted or created through the Website infringe your copyright, you (or your agent) can send us a notice asking us to remove the material or block access to it. Please provide the following information in writing:

  • An electronic or physical signature of the owner (or a person authorized to act on behalf of the owner) of the copyrighted work.
  • A description of the copyrighted work you claim has been infringed, along with sufficient information for us to locate it.
  • Your address, telephone number, and e-mail address.
  • A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

We will:

  1. Take appropriate preliminary actions against the alleged infringement within 1-3 days of receiving the information, including but not limited to blocking relevant links.
  2. Notify the alleged infringer and request an explanation and counter-evidence.

If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, you can send us a counter-notice. If you do, we will notify the alleged claimant and hold the process for 10-14 days. We will then re-enable your content unless the copyright owner initiates legal action against you before that time. Our counter-notice form, set forth below, may be based on the forms recommended by the DMCA statute, which can be found on the U.S. Copyright Office's official website: http://www.copyright.gov. If no counter-notice is filed within 7 days, we will review and process the notice according to its contents. Notices and counter-notices should be sent to us via email at [email protected].

6.2 Other Rights Infringement Claims

If you believe in good faith that materials in or related to the Website infringe your other rights, you (or your agent) can send us a notice asking us to remove the material or block access to it. Please provide relevant written information that can prove the basic facts of the infringement when you contact us.

6.3 Repeated Infringement Consequences

We have the right to suspend or terminate the use of the Website by anyone suspected of repeated infringement as described above.

7. Liability

The Website is provided to you on an “AS-IS” and “AS AVAILABLE” basis, and your use of it is at your sole risk. We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise. This includes, to the fullest extent permitted by applicable law, disclaiming warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and title with respect to the Website.

We do not warrant that:

  • The Website (or the results obtained from using it) will be timely, error-free, secure, or uninterrupted.
  • The Website will meet your requirements.
  • The accuracy, likely results, or reliability of using the materials on our website or otherwise related to such materials or any resources linked to our website.
  • Any errors or malfunctions in the Website will be corrected.

We shall not be responsible or liable to you or any third party, whether under contract, warranty, tort (including negligence), strict liability, indemnity, or other legal theory, for any direct, indirect, special, incidental, consequential, exemplary, liquidated, or punitive damages, or any other damages. This includes but is not limited to loss of profit, revenue, or business, cost of substitute procurement, arising in whole or in part from your use of (or inability to use) the Website, even if we have been informed of the possibility of such damages. Under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from any causes beyond our reasonable control.

8. Links to Third-Party Websites and Services

The Website may include links or provide access to third-party websites and services. Note that their presence does not mean we recommend them, and we do not guarantee their safety or compatibility with your expectations. We assume no obligations for any damage, loss, or other impact, directly or indirectly resulting from the use of any content, goods, or services available on or through these third-party websites and services.

It is your responsibility to take precautions to ensure that any content you select for use or download, whether from the Website or a third-party source, is free of viruses, worms, Trojan horses, and other destructive elements. We assume no responsibility and are not liable for any transmission, material, viral infection of your computer equipment or software, or any other damage related to your access, use, or browsing of third-party applications or content. If you decide to access a third-party website or service, you do so at your own risk, and you should review the terms of use and privacy policy or similar terms governing the use of such third-party offerings.

9. Governing Law; Dispute Resolution

This TOS shall be governed by and construed in accordance with the internal laws of the Hong Kong Special Administrative Region (HKSAR), without giving effect to its conflict-of-laws provisions, regardless of your location.

Any dispute arising out of or in connection with the TOS, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of the HKSAR.

10. Changes to this TOS

We reserve the right to update or modify this TOS at any time, at our sole discretion. We may notify you of changes by making the revised version of this TOS accessible through the Website, and these changes will take effect immediately. Please regularly review this TOS to stay informed of the latest version. You can determine when this TOS was last revised by referring to the “Date of Revision” at the top of this TOS. If you do not agree with the revised TOS, you have the right to immediately stop using the Website. Continuing to access or use the Website after any changes to this TOS have been posted indicates your agreement and consent to those changes.

We also reserve the right to change the scope of the Services described herein and the charging standards applicable to the Services at any time, for any reason, at our sole discretion and without prior notice. We are entitled to stop or restrict the provision of the Services, in whole or in part, to a particular user. We may discontinue the provision and/or support of the Services without prior notice.

11. Termination; Assignment

This TOS will remain in effect until terminated by either you or us, as described below. You may terminate this TOS at any time by ceasing your access and use of the Website. If you are a subscriber, subsequent fee processing will be subject to the respective rules of the payment platforms (if applicable and as recognized by us). We may terminate this TOS and your right to access or use the Website, with or without notice, for any reason, including suspected breach of this TOS by you.

We reserve the right to assign, transfer, or subcontract the Services to any third parties. Notice of such action will be posted on the Website, and your continued use of the Website implies your consent to such assignment.

12. Miscellaneous

If any provision of this TOS is found to be illegal, void, or unenforceable for any reason, that provision will not affect the validity and enforceability of the remaining provisions. Such provision will be enforced to the maximum extent possible to achieve the parties' intent.

This TOS, along with the Privacy Policy and other published policies, constitutes the entire agreement between us and you regarding all access and use of the Website. It supersedes all prior or contemporaneous written or oral agreements between us and you on this matter. No amendment or waiver by

13. Contact us

If you have any questions regarding the use of the APP or this TOS, please contact us at: [email protected].