Thank you for choosing Vidsoul, our video generation AI platform. If you are not completely satisfied with your purchase, we are here to assist you.
Refunds are available only for orders that have not been used. Once an order has been utilized in any way, it becomes non-refundable.
You may request a refund within one week (7 calendar days) from the date of successful payment. Refund requests made after this period will not be accepted.
Orders received as part of promotions, special events, or as gifts are not eligible for refunds.
Certain payment methods—such as cryptocurrency transactions or those governed by specific payment platform policies—may not support refunds. Any such limitations will be clearly indicated at the time of purchase.
To request a refund, please complete our refund request form by clicking here. Upon receipt of your refund request, our team will verify that your order is unused and within the eligible refund period. If approved, your refund will be processed and credited back to the original payment method used.
If you haven’t received your refund yet, please first check your bank account. Then, contact your payment provider as processing times may vary. If you still have not received your refund, please reach out to our support team at [email protected].